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Terms and Conditions

Last updated: March 21st., 2024

Please read these terms and conditions carefully before using Our Services.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Ohio, United States
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FRONTGATE, LLC. | 4308 Franklin Blvd | Cleveland, OH 44113.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to Overnight Stays, Tours, or any other events or services provided by us.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to The Franklin Castle website, accessible from https://thefranklincastle.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access or use the Service.

You represent that you are over the age of 21. The Company does not permit those under 21 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Refund Policy | Franklin Castle Overnights 

1. You may reserve your overnight stay by paying through this website. You can either pay a deposit or the full amount to secure your reservation. Here’s the link:

Φ  Stay The Night

2. We’d like to give everyone who wants to stay the night a chance to do so, despite the fact that the chambers at Franklin Castle are often reserved hundreds of days in advance – and booked up quickly. Please ensure that the chosen date for your overnight is the one that shall be graced by your presence before making any reservation. Should you choose not to arrive or cancel your booking, your absence shall be felt, and the sole occupants of your chambers will be specters. In the event of any cancellation, a fee of 30% of the total cost of your overnight reservation shall be charged. If you cancel your overnight stay within 72 hours or fail to show up entirely, we regret to inform you that we cannot refund your ‘payments in full’ or any ‘deposit’ amounts. To request a refund, please email us exclusively at emma@thefranklincastle.com. We do not monitor social media platforms for refund requests, so communication through email is essential to process your refund.

2A. Parking:  Overnight parking on site is provided “as is.” Franklin Castle assumes no responsibility for any damage to vehicles under any circumstances.

3. We require a security deposit of $100 for overnight stays. This will be refunded within 3-5 business days after your stay minus possible damage costs

4. Franklin Castle is ideal for overnight ‘kastle dwellers’ because it is designed for that very purpose. ‘Overnights’ are not designed for paranormal research. Paranormal investigation tools like EMF meters are not permitted for overnight stays. Since paranormal research requires a special set of logistics, you can find options for paranormal investigations at Franklin Castle at the following link:


Σ  The Para Normal


Franklin Castle Tours

  • Age Restriction: Participants must be 21 years of age or older, or aged 16 and above if accompanied by a parent or guardian. NO EXCEPTIONS.
  • Waiver: It is mandatory to sign ➤ THIS WAIVER before the tour. By securing your ticket, you acknowledge and accept our terms and conditions.
  • Full Refund Availability: You are eligible for a full refund on your tour tickets if you cancel at least 4 days before your scheduled tour date.
  • Rescheduling Option for Late Cancellations: If you cancel your tour less than 4 days but more than 48 hours before your scheduled date, we cannot offer a refund, but you have the option to reschedule for another date. This is subject to availability, and we recommend contacting us early to secure your preferred date.
  • No Refund or Rescheduling for Last-Minute Cancellations or No-Shows: Unfortunately, if you cancel your tour within 48 hours (2 days) of the scheduled date or if you do not show up for your scheduled tour, we are unable to offer a refund or rescheduling.
  • Official Channel for Refund Requests: To request a refund, please email us exclusively at emma@thefranklincastle.com. We do not monitor social media platforms for refund requests, so communication through email is essential to process your refund.


General Terms & Conditions

Links to Other Websites


Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting emma@thefranklincastle.com.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Copyright Notice

© 2024 The Franklin Castle. All rights reserved.

Subject to the provisions of this notice, this website and all its content, information, or material is the copyright of https://thefranklincastle.com, together with its licensors. Accordingly, your use of our website or its services does not constitute any license to use the copyright in our website.

Except to the extent permitted by the applicable copyright law or https://thefranklincastle.com, any form of use, reproduction, or redistribution of part of all of the content, information, or material on this website in any form is hereby prohibited.

You may not, except otherwise with prior permission and express written consent by the https://thefranklincastle.com, copy, download, print, extract, exploit, adapt, edit, modify, republish, reproduce, rebroadcast, duplicate, distribute, or publicly display any of the content, information, or material on this website for non-personal or commercial purposes, except for any other use as permitted by the applicable copyright law.

You may also not transmit, host, or store any such content, information, or material in any form or through any means, including but not limited to photocopying, recording, or in any print, electronic or digital form, or on any other website.

However, you are permitted to copy the content, information, or material on this website for personal use, educational use of individual third parties, government use, or any other use permitted under the applicable copyright law while acknowledging this author https://thefranklincastle.com as the source of any such content, information, or material.

Subject to our terms & conditions, you are not permitted to post information or add content copyrighted by third parties. Pursuant to the Digital Millennium Copyright Act (DMCA), https://thefranklincastle.com will respond to takedown notices or abuse reports by copyright owners to remove any abusive or infringing content on this website.

https://thefranklincastle.com will not be responsible for the quality, accuracy, completeness, or appropriateness of the content, information, or material on this website.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

  • By email: emma@thefranklincastle.com


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